Refund policy

Effective Date: August 3, 2026

At TI Gift Shop, we want you to be completely happy with your purchase. We understand that sometimes a product may not meet your expectations, and we are here to make the return process as simple and smooth as possible.

Return Period

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be:

Unused and in their original condition
In the original packaging (when applicable)
Accompanied by proof of purchase or order information

Items that have been used, damaged, altered, or returned without prior approval may not be accepted.

Items Eligible for Return

Returns may be requested for reasons including:

The item arrived damaged or defective
You received an incorrect item
The product has a quality issue
The item does not meet your expectations (provided it meets our return conditions)
Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been used or damaged after delivery
Items returned without contacting our customer support team first
Items that do not meet the return requirements listed above

Return Process

To request a return, please contact our customer support team with:

Your order number
A description of the issue
Photos of the item if it arrived damaged or defective

After your return request is reviewed and approved, we will provide instructions for the next steps.

Please do not send items back before receiving return approval from TI Gift Shop.

Return Shipping

For items that arrive damaged, defective, or incorrect, TI Gift Shop will review the situation and provide assistance with the return process.

For returns due to personal preference or reasons not related to product quality, the customer is responsible for the return shipping cost.

Refund Process

Once your returned item has been received and inspected, we will process your refund within 1–2 business days.

Refunds will be issued to the original payment method used at checkout.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or card issuer’s processing time.

Exchanges

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible. We will review your request and help provide an appropriate solution, including a replacement when applicable.